CGC Six troubleshooting and help

First of all, I am LOVING the new site, well done guys for pulling off such a great job, you should be proud.

I am personally however, having a few issues adapting and finding my way around, and ive also noticed a couple of oddities so I thought it may be an idea to start this thread so anybody who is a bit stuck can post here, or browse for answers. Hopefully this will also help to keap support a bit clearer to deal with the bigger issues.

 So firstly, my biggest problem is sending messages to community users. I managed to find the message user button shown below, but I typed a message and hit it several times, I have no idea if it sent or not, and I can't find any sort of message system (other than the live chat which looks like it's for CGC support with the crew) where my inbox, sent messages ect are kept. So can anybody advise as to how and where you PM people please.

Secondly , the old forum had a button where you could review your activity, old posts, topics ect, so it was easy to keep up with your affairs. However, I can't find anything like this in the new forum. So as far as I can see, when my Polyboox descends down the list , and I want to update it, I will have to go hunting for it.


Im probably being stupid and blind, but regardless, It would be great to know.

Also , feel free to post your questions about the new site here too, so we can all get to grips with the awesome new Cookie as soon as possible :)

  • Matthew Fricker(frikkr) replied

    Thanks Wes, thats great.

    Yes I would definitely say a PM system would br great. I had many conversations going with a few members and tutors and it was nice to be able to have them all acessible easily through the forum. I personally feel that the old forum setup was perfect and trying to replicate it as close as possible, with your own cookie touch is the way to go. The whole "if it aint broke don't fix it" thing, only yes, I get that you had to start from scratch in order to integrate it all, and you have done a superb job :)

    I will keep posting here if I find anything else

  • Matthew Fricker(frikkr) replied

    Ok thanks guys , thats all great to hear and I look forward to seeing things get even better :) The filter own topics feature will certainly be very handy in the meantime.

    On another note , I just found a possible issue when I tried to reply to both of your comments individually - Clicking to reply to a post brings up an "add reply" dropdown, but there seems to be no way to type any text in :

    Also, I made myself a nice , High-res banner for my profile with some of my Sci-fi helmet renders, I made sure to set the size of the image to the requested size (300x1400 If I remember correctly) , but when you see the actual banner on my screen it is about twice the size and stretched so that it is very blurry. I also checked my friend Phil's one that he recently created, and it looks the same. Is it possible to upload a banner that is the actual size it will appear on screen ? 

    An additional note , that I just discovered when I was typing this , I tried to Tag Phil Osterbauer in this, but I couldn't remember his forum name, and there is no way to find it as far as I can see, on his profile. The link said pheonix4690 but that does not come up in the tag list as you type. Would some sort of link between forum handles and your CG profile be an idea? 


  • Matthew Fricker(frikkr) replied

    Another thing I have noticed , is that posting replies to my own topics myself does not seem to bump them to the top of the list. So for example , the above reply I posted did not move the thread up so people will not notice that it has a new post. I can see this being an issue for example, if you have a polybook/sketchbook that you have not updated for weeks, so it has worked it's way down the list , and you update it with a new piece of work , but nobody will ever notice as it still stays down in the depths. 

    EDIT*  To add to this, I've just replied to somebody elses topic and it has not bumped it to the top either , nor has it "highlighted" the text to show that it has a new reply there , although it does say 1 relpy in the reply field 

  • Aunnop Kattiyanet(aunpyz) replied

    Hey frikkr . this happens to me as well. Which browser you mainly used? This website displayed pretty well in Chrome(but not perfect) unlike my beloved Firefox. Also, Firefox can't display sketchfab embedded submission and have problem while I want to reply.

    *Note that the FIVE works well on all of my main browser, but not all at very first release of FIVE

  • Matthew Fricker(frikkr) replied

    I was using firefox too, but I've decided to try Chrome as with firefox, the CGC course videos were cutting out too. I also have other issues with firefox suddenly making all of my view black in every tab I have open and also  It does not let you use google hangouts anymore since they don't support plugins now. I'm losing faith in firefox and I'm going to use Chrome this week to see how I get on. Thanks for the reply :) 

  • Laura (tomato-cactus) replied

    One of my questions is, is there a system of sorts in place like in the old forum where you could keep track of threads you were following? I see I can bookmark threads, but that's about it. Would be nice to have that notification system back in place (unread topics, new posts, etc.) if possible :)


    frikkr I use Chrome and things seem to be working fine for me. Videos are working well and all. I don't see anything (so far anyway) that doesn't display or work properly.


    EDIT: Also, I don't know if it's supposed to do that, but after I submit my reply and it shows up, the reply I wrote is still in the text box, which is a little strange I suppose.

  • Omar Domenech(dostovel) replied

    Anyone had the following problem in the Robot Game Character Course? In the 3. Sculpting II - Refining the Abdomen, the lessons lasts 5 minutes but it ends abruptly. Glitch in the Matrix? 

    EDIT: Also, I had the "Congrats you've finished this course" when I was only 40% of the way through the course. That is surely a glitch in the Matrix... Wow (In Keanu's voice)

  • Laura (tomato-cactus) replied

    So I have another question. I can't seem to get my avatar to display. I've uploaded a png 512x512 and it didn't display. I logged out and logged in, still doesn't display. Restarted Chrome, logged in again, still doesn't display. Is there something else I can try to do to get it to display?

    I know, I'm picking on a small thing like my avatar not displaying ;b

  • Laura (tomato-cactus) replied

    It looks like there's no way to report a topic/thread for spam? The very first 'post' cannot be reported:


    https://cgcookie.com/t/64-1855-338-0710-xbox-live-customer-suppotr-number

    https://cgcookie.com/t/65-1855-338-0710-xbox-live-upport-number

  • Aunnop Kattiyanet(aunpyz) replied

    Quiz problem : I did fundamental of texturing quiz and did all wrong, after I redid a quiz and correct just first question, I got passed.

    Also, can I redo quizzes again after passed?

  • Matthew Fricker(frikkr) replied

    Hey @wesburke , In my Polybook, you can click on my images and they enlarge like in the old firum. But I cant seem to replicate that on any other thread, and it seems that other peoples polybooks do not have the enlarge function on the images. With my Polybook, I just copy/pasted all my images and info from my old one on the old forum, but images added manually straight from my computer seem to be limited in size to the width of the reply box, and you cant click to enlarge them . I believe ttomato-cactus is having these issues with her Polybook images too. 

    Ill post a large image below and see if it works : 


  • Matthew Fricker(frikkr) replied

    Nope, that image above is huge , but when uploaded , it is limited to the width of the text box, even though I set the size to 2000px  , and you can't click to enlarge it when viewing either. But if you go to my polybook here, you will see that all my images can be clicked on to enlarge.... 

    https://cgcookie.com/t/19-polybook-frikkr


    As I said, my entire Polybook was copy/pasted from the old forum. 

    I think having enlargable images is quite important , especially for sketch and Polybooks , as a lot of detail will be unseen on  the standard size image that the forum limits them too ....


    EDIT** I just found out you can right click an image and choose view image to make it show full size, but I think that may be a bit of a hidden method and is not apparent unless you are looking for it.

    ADDITIONAL EDIT** The images in my Polybook are just linked to those in the old forum it seems. That explains why they are working like the old forum did.

  • Laura (tomato-cactus) replied

    Yep, I couldn't figure out how to get the full size image either, thanks for pointing out the right-click feature Matt :)

    Definitely a hidden feature though. I wouldn't mind if we could click on it and it would open to a new tab or something. Because the way it is now, I never would have thought of trying that haha!

  • Matthew Fricker(frikkr) replied

    Also, I have noticed when a thread gets really long, like this one, it is a bit of a chore navigating to the last post. You have to scroll right to the bottom of the first page to get to the page list, and then click the last page and then scroll down again to find the last post. Perhaps some sort of "skip to most recent post" button at the top of the first page, or even just a page number button set at the top of it so you can navigate to it straight away. If I remember rightly, the old forum was infinite and did not have pages, but there was a box of tricks at the top of the page that allowed you to easily navigate to a specifically numbered post, or just jump to the last post, and then vice versa to get from the last post to the first. Im just thinking ahead for when peoples poly and sketchbooks start to get big .

  • Matthew Fricker(frikkr) replied

    also regarding the banner @wesburke , here is the view I get on my screen , versus the original. I am viewing on a 24" monitor so I am assuming thats why it's so stretched, but what Im getting at is can we not upload a higher res version than 300x1200 as monitors are getting bigger and bigger these days and that is a small image to stretch across a larger monitor :P  (you will have to right click - view image , to see them both at their native size) 



  • Laura (tomato-cactus) replied

    Glad I'm not the only one who thinks that. I personally like pages (because the infinite scrolling usually makes everything run slow, it just keeps loading and loading stuff :/), but I did like the old forum's way of navigating through posts.

    A way to navigate pages like on Blender Artists would be nice, it'd be like you suggested.

  • Matthew Fricker(frikkr) replied

    Is anybody having touble grading excercises? I just tried to do a few now , but they are all coming up blank , (videos and images) . Firefox browser BTW


  • Laura (tomato-cactus) replied

    Just tried it with FF, it comes up blank for me as well.

  • Jonathan Lampel replied

    Same here, Firefox browser has some known issues that we're trying to find a way around. Basically it has built in security that blocks some external link embeds on our site, which is neat except it also blocks exercises. We'll do our best but it may take some time.

  • Laura (tomato-cactus) replied

    Strange... I don't know if this has been logged yet, but I can't get rid of my current banner. I'll edit profile, check remove banner, update profile. Banner is removed, good. I leave my profile page, then come back to it (or just refresh it), and the banner is back 🤔


    EDIT: I've even tried changing the banner to a different image, and it uploads and displays the new banner at first, but then if I refresh or leave the page, it reverts back to the previous one