Help Button Overlay in conflict with fullscreen button

CG Cookie

Dear team at CG Cookie!

On many website such as help button or chat bot can be found at the lower right corner of the site. If I maximize my browser window this always overlaps with some screen controls of the CG Cookie video player. Especially the full screen button. Maybe the is a better place for the help button like right next to the “Dashboard” link in the top navigation. This is just an idea feedback as I can change the window size to resolve this but it makes the user experience a bit weaker.

0-07 um 10.20.28.png

Thanks for considering this. 

All the best, René 

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Reply
  • Martin Bergwerf replied

    Hi Rene,

    Thanks for the heads up, I'm pretty sure that that is not supposed to happen, but probably more information is needed.

    When I watch a video Fullscreen, the Help Button is no longer visible. (I am using Firefox on Linux, Manjaro.)

    1 love
  • RenĂ© Andritsch(typotaurus) replied

    I’m on macOS 14.7 and Safari 18.0. The overlapping only is happening outside full screen mode when the browser window is maximized to the screen size. But as you can see in the screenshot it is hard to get to the full screen button. This also happens with Google Chrome and is obviously dependent on the screen resolution.

    0-07 um 10.20.28.png

    This exact overlapping only happens when I have the browser window moved to my MacBook Pro 16 Inch. The screen proportions seem to fit perfectly to make the help button overlap the video controls on the right. If I move the browser window in from the right it looks like this.

    0-07 um 12.38.35.png

    So as I said it is something that can be solved but I just wanted to bring it to your attention that under “perfect” circumstances ;-) you get that overlapping.

    1 love
  • Martin Bergwerf replied

    Can you (as a work around until this is (hopefully) going to be solved...) use 'f' to go fullscreen?

    1 love
  • RenĂ© Andritsch(typotaurus) replied

    Sure. Thanks for addressing it.

    1 love
  • Omar Domenech replied

    It doesn't happen to me either, when I go full screen, the help button goes away. You can try using another browser or maybe clearing your cache in the one you use. That always helps me out when I'm having a strange quirk on the website.

    1 love