500 Error

Question

Hi,

What does this error mean and how do I go about fixing it?

Tried hard refresh but to no avail.

Screenshot 2022-08-19 030126.png

Thank you.

Kind regards,

Bennie

  • Adrian Bellworthy replied

    bc_griffin when and where are you seeing this error?

    A lot of work has been done to resolve all the issues arising from the migration of the site to Mavenseed. 
    There maybe a creepy crawly or two lingering, let me know more info and I will call in the Bug Busters 🦠🚫

  • Bennie Griffin(bc_griffin) replied

    @adrian2301 Hi Adrian, I received this error minutes after updating a project. Currently it's the 2nd image listed in student gallery.  

    Kind regards, 

    Bennie 


  • Sébastien Lenaerts(slenaerts) replied

    bc_griffin could it be you access the site through cgcookie.com and not cgcookie.mavenseed.com?  This green screen 500 error happenned constantly until I used the subdomain instead.  Did resolve those type of update errors.

  • Omar Domenech replied

    Yeah, after the Mavenseed migration I deleted all my saved bookmarks and such, and re-saved them with new Mavenseed links and voila, never had an error again. Though I would like to discover one of them little remaining bugs, get me some of that legit exterminator vibe. So good job Bennie, you may have found one. 

  • Omar Domenech replied

    Yep, if I click on this, I get the green screen error:

    Capture2222.jpg

  • Sébastien Lenaerts(slenaerts) replied

    oh i see it is also on mavenseed url, you are right!

    It seems the cms added a random string to the gallery URL:

    https://cgcookie.mavenseed.com/projects/metal-gear-solid-1-solid-snake-1cad8f5bb2e7ecc1

    remove the part in yellow and it works...


    @adrian2301 that is maybe something you can fix manually?

  • Adrian Bellworthy replied

    bc_griffin can you edit the gallery post via the projects tab on your dashboard?
    If so can you try and re-upload the image.

    If not can you delete it and add a new project, starting from scratch.

    Can you also let me know the file type, png, jpg etc. and the image size in MB or KB,
    and anything else that maybe useful, something different from previous gallery projects perhaps.

    Thanks 

  • Martin Bergwerf replied

    slenaerts ,

    removing that end, leads to an earlier project of Bennie...

  • Adrian Bellworthy replied

    One more thing, I saw your post on Discord of the animation for this project, did you add the animation to this project?
    If so was it a YouTube (or other video sharing site) link or video file upload?

  • Sébastien Lenaerts(slenaerts) replied

    spikeyxxx as usual, i'm completely off topic :)

    sorry about that!

  • Adrian Bellworthy replied
    Solution

    I think the problem is YouTube converts all short video's to the new YouTube Shorts format.

  • Bennie Griffin(bc_griffin) replied

    @adrian2301 Correct, the animation post on Discord was uploaded to this project. I can edit older projects except for this one. It does not allow me to edit, only displays a 500 error screen. When I try to delete it from my Dashboard a 404 error (page not found) is displayed. Do you have admin rights to delete this post on my behalf?

    Kind regards,

    Bennie

  • Bennie Griffin(bc_griffin) replied

    @adrian2301 dostovel spikeyxxx slenaerts Thank you all for your kind assistance and feedback.

    • 🤜🤛
    1 love
  • Adrian Bellworthy replied

    bc_griffin I don't think I can delete the project, but I will find out.

  • Omar Domenech replied

    Sounds like this is Solid Snake protecting his secret night vision tech. The CG Cookie coding wizards will surely help you out Bennie.

    1 love
  • Bennie Griffin(bc_griffin) replied

    dostovel Thank you, Omar.